To start-I dealt with Lupe at the Mesa, AZ location off Mesa Dr (I believe). I contacted Titan Auto Ins Oct 2012 to add a vehicle and driver to my policy. I paid $50 to have that vehicle added immediately for the remainder of my policy (2wks) and then I was to begin paying for monthly insurance after that. 6 months go by!! I received a renewal offer in the mail April 2013 from Gainsco and that vehicle nor the driver was listed on my policy. I called Gainsco to ask why for 6 months this vehicle/driver has not been covered. They advised me they never received the information from Titan and that I need to contact them. So, I called Titan only to be told the person who processed this for me back in Oct 2012 (Lupe) was not in today and he can not access her emails to help me. He then lead onto say she would call me back tomorrow once she is in. That pissed me off!! "This entire time he has been driving with no insurance, do you not realize you guys could have cost me over $1000 if he were to get pulled over". He said, "again, I can not help you, I can't access her emails". I said "I would like to speak to someone who can help me then, perhaps a manager". He said, "I can have a manager call you back, what is your phone number" (I had an issue with them 6mo prior to this as well that could have cost me money and a manager was supposed to call me then and never did). I gave him my number after I asked to be transferred to a manager (they can't transfer calls to managers). That day I got not one call from a manager, next day I never got a call from a manager nor Lupe the ONLY person that could help me. I waited till the end of the day the second day to see if I would get a call and because I never did I called back myself. Lupe is rude to begin with. She tried telling me I was in the wrong because of the way I worded a question! THERE IS NOOOOOO CUSTOMER SERVICE WITH THIS COMPANY!!! She finally figured out what happened and explained the paperwork didn't get sent to Gainsco in enough time so that is why the vehicle was never addedd to my policy. A CALL 6 MONTHS AGO INFORMING ME OF THIS WOULD HAVE BEEN HELPFUL! At least I would've known he was driving with no insurance and could've done what was necessary to get him added. While Lupe was explaining what happened with the delay she also let me know if I wanted him added at this point it will be $60 for the remainder of my policy. I told her no, not at this time as I am shopping around for other insurance companies. That was that and we got off the phone. I called Gainsco and made my monthly payment the next day, 4/5/13. Then, two nights ago (3 days after making my monthly payment) I opened the mail and I had a bill from Gainsco auto ins for $245 which is $60 more than my normal monthly payment. I called Gainsco and they advised me Titan sent them paperwork to add the vehicle/driver and that I needed to pay $60 by 4/20/13. I NEVER ONCE ASKED LUPE TO ADD THAT VEHICLE AFTER ALL THIS HAPPENED! As stated above, I told her "NO, not at this time as I am shopping around for auto ins companies". I will NEVER refer Titan Auto to anyone. In fact, I will let them know if they want things done right they need look elsewhere. Titan has absolutely no customer service whatsoever and definitely does not listen to what the customers needs/wants are.
Actually a lot of insurance companys have fees for cancelling the policy.
Rightfully so! I would be pissed too if I had to pay to cancel my policy, what a bunch of crock. She should have sued the company in small claims court and filed a complaint with the Attorney General's Office.